Privacy Policy

Purpose

The purpose of this privacy explains how Carelogix Pty Ltd ("Carelogix," "we," "our," or "us") collect, use, disclose, and safeguard your information across our Product and Site (www.carelogix.com.au), and all communications with Carelogix.

This Privacy Policy is our commitment to protecting your privacy and ensuring the security of your personal information in accordance with the requirements of the Australian Privacy Principles set out in the Privacy Act 1998 (Cth) in relation to the use of this Site, including by registering themselves or another person to become a Member.

Definition

"we," "our," "us," or "Carelogix" refer to Carelogix Pty Ltd (ABN 19 682 018 695)

"Product" refer to our Software Carelogix Mobile Application

"Site" refer to our website www.carelogix.com.au

"Platform" refer to our Product, Site and any means of communication with us.

“Personal Information” is, broadly speaking, any information or opinion about a person, or otherwise relating to a person, where that person is identified or could reasonably be identified. “Sensitive information” is a special subset of Personal Information, and includes information about a person’s physical and mental health (including any injuries or disabilities they may have) and other information about things like their racial or ethnic background, religious beliefs, membership of a professional or trade association or a trade union, sexual orientation, and criminal record. In this Policy, references to “Personal Information” include sensitive information.

"Sensitive Information" is a special category of personal information that including but not limited to information about their racial or ethnic background, religious beliefs, membership of a professional or trade association or a trade union, sexual orientation, criminal record, medical

"Technical Information" which is automatically collected from you when you visit and navigate through our Platform.

"Workforce" refer to the support worker or paid carer in the Australian Care Sector funded by NDIS, Aged Care, privately or other institution.

What information do we collect and how do we collect it?

We collect Personal (Sensitive and Technical) information, including but not limited to names, addresses, contact telephone numbers, email addresses, voice recordings, photos, transcriptions, geolocation data, task completion records, document scans, medical reports, AI-generated analysis & insights, care plans, and/or manual typing evidence by the user, browser type and settings, IP address and device information, pages visited and navigation patterns, form submissions and inquiries, Cookie tracking data, document scanning and analysis, AI-powered photo & speech-to-text conversion, Email correspondence, phone call records and any interaction with us, your device type, your device’s network connections, unique device identifier, your device’s name, your device’s IP address, information about your device’s web browser and internet connection you use to access, geolocation information, browser characteristics, device characteristics, operating system and language preferences, dates and times of use to the Product, Site and other usage statistics.

How do we use your information?

This information is collected to provide and improve our Platform, compliance documentation, process orders, respond to queries, support the workforce in managing their tasks during service delivery, training and development, marketing (with consent), research and development, support key stakeholders in supporting the care recipient, and generate reports summarising the services delivered including but not limited to incidents that may have occurred during a service, quality indicator, regulated restrictive practices, service performance delivery and key insights.

How we share your information

Carelogix shares your information only when necessary to use our Platform or when required by law. We may disclose your personal and health information to:

Other healthcare professionals involved in using our Platform

Primary Service Provider managing NDIS and Aged Care services
Allied health professionals delivering support services to NDIS or Aged Care Funded participant
Primary Workforce delivering NDIS or Aged Care services

Technology Service Delivery Partners

Technology service providers who help maintain our platform
Cloud storage providers located in Australia
Security and fraud prevention services

Legal and Regulatory Bodies

Government departments and agencies as required by law
Healthcare regulators and professional bodies
Law enforcement agencies when legally required
Courts in response to legal proceedings or orders

With Your Consent

Family members or representatives you nominate
Other healthcare service providers you authorise
Research organisations using de-identified data only and when authorised by you
Insurance providers when authorised by you

Agreement to this Policy

By using Carelogix's Platform, you acknowledge that:

You have read and understood this Privacy Policy
You consent to Carelogix collecting, storing, using, and disclosing your personal information (including sensitive and health information) as described in this Policy
You agree to any specific collection notices provided to you when sharing your information

We encourage you to carefully review this Policy as it outlines how we protect and handle your information. If you do not agree with any part of this Privacy Policy, you must stop using our Platform immediately.

Your continued use of our Platform indicates your ongoing acceptance of this Policy and any updates we make to it. You can withdraw your consent at any time by contacting our Privacy Officer, though this may affect our ability to provide our Platform services to you.

How do we manage changes to Privacy Policy?

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated date. Continued use of our Product and Site constitutes acceptance of any changes.

If you have any questions and concerns!

You have the right to contact us in relation to the information we hold about you:

including to correct any information; or
ask questions about our privacy policy; or
to make a complaint related to a breach by us of the Act

We treat all queries and complaint with strict confidentiality.

Our representative will contact you within a reasonable time frame after receipt of your query or complaint to discuss your concerns and outline options regarding how they may be resolved. We aim to ensure address and resolve all queries in a timely and appropriate manner.

You may contact us via:

email - info@carelogix.com.au; or
writing - Building C104/5Fleet Street, Sydney NSW 2151, Australia

If you have a complaint about our compliance with the Act and we have not resolved your complaint within 30 days’ after you first notified us of your complaint, you can refer your complaint to OAIC by visiting their site www.oaic.gov.au.

Last Update 16 Apr 2025